Cancellation and Refund Policy
Last updated: September 2026
This policy governs the term, cancellation and refund basis of paid WhowSell Radar subscriptions. Payments for subscriptions are final and non-refundable; the conditions below apply to all paid subscriptions and payments. Purchasing a paid plan means that you have read and accepted this policy.
1. Scope
This policy covers paid WhowSell Radar subscriptions initiated via radar.whowsell.com and all related payments (including subscription fees, credit/add-on usage packages, and plans purchased separately per marketplace). No payment or refund applies to the free plan.
2. All Fees Are Non-Refundable
The amount you pay for a paid subscription or package, including the card processing fee, is final and is not refunded, in whole or in part. WhowSell Radar provides no 'money-back', 'no-questions-asked refund', 'satisfaction guarantee' or 'free trial' guarantee and makes no commitment to that effect.
Whether or not you have used the Service, your quota or the features does not affect the fee paid and does not give rise to any right of refund, set-off or credit.
The only exception is a duplicate or erroneous charge: once identified, it is refunded in full to the card used for the payment. This exception solely corrects the erroneous transaction and gives rise to no right of refund for any other payment.
3. Subscription Term and Usage
A paid plan is valid until the end of the billing period for which payment was made, and your access remains open throughout that period. Using or not using the plan does not extend or shorten the period, nor does it create any right of refund over the amount paid.
A downgrade takes effect at the end of the current period and gives rise to no refund; on an upgrade, the unused time of the current period is credited only against the upgrade difference. Days on which access is paused because a renewal could not be collected are not charged, are not made up later and are not subject to refund.
All rights purchased, including credit and add-on usage packages, are subject to the conditions under which they were purchased; they are non-transferable and non-refundable.
4. Cancellation and User Responsibility
You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period; your access continues until that date, and automatic renewal is not performed at the end of the period.
If you do not wish the subscription to renew, cancelling before the renewal date is entirely your responsibility. Renewal payments that occur because cancellation was not made in time are non-refundable, and no partial refund applies for the current period.
5. General Provisions and Contact
The non-refundable basis set out above applies to the maximum extent permitted, save for non-waivable rights and where applicable mandatory consumer legislation expressly requires otherwise. WhowSell LLC reserves the right to update this policy from time to time; the current version takes effect when published on this page.
Please contact us at support@whowsell.com before disputing a charge with your bank (chargeback). If a legitimate charge is disputed, paid access may be suspended until the dispute is resolved; if the dispute is decided in our favor, the charge remains valid.
For subscription and cancellation matters: support@whowsell.com. To help us process your request promptly, it is sufficient to share the email address registered to your account and the transaction details.